Shipping Policy
Last updated: 30 September 2026
Processing times
Orders received before 12:00 pm (midday) Cincinnati time, Monday to Friday, are shipped the same day. Orders received after this cut-off, or on weekends and public holidays, are shipped the next business day.
Delivery times and carrier
United States: We ship using USPS Ground. Delivery typically takes 3 to 5 business days after your order has shipped.
International: We ship to many countries worldwide. International delivery typically takes 7 to 10 business days after your order has shipped, although some destinations may take longer.
Delivery times are estimates and are not guaranteed, as transit can be affected by the carrier, weather, customs processing and peak periods.
Shipping costs
Shipping costs are calculated at checkout based on your destination and order. Any free shipping offers will be shown on the site and applied automatically at checkout.
Customs, duties and taxes
International orders may be subject to import duties, taxes and customs fees charged by your country. These charges are set by your local customs authority, are not included in the price of your order or in your shipping cost, and are the responsibility of the customer. We have no control over these charges and cannot predict their amount. Please contact your local customs office for more information.
Tracking
Once your order has shipped, you will receive an email with a tracking number so you can follow your parcel. Tracking updates for international parcels may be less frequent once the parcel leaves the country of origin.
Preorders
Preorder items ship as soon as stock is ready. The expected dispatch timing is shown on the product page. If your order contains both in-stock and preorder items, it will ship once everything is available, unless you contact us to ask for it to be sent in separate parts.
Digital products
Digital charts and downloads are delivered electronically immediately after purchase. No shipping is involved.
Incorrect addresses
Please check your shipping address carefully before completing your order. We are not responsible for parcels delivered to an incorrect address provided at checkout. If you need to change your address, contact us as soon as possible and we will do our best to update it before your order ships.
Lost, delayed or damaged parcels
If your parcel has not arrived within 10 business days of shipping (20 business days for international orders), or it arrives damaged, please contact us through our contact form and we will help resolve it. For damaged items, please include your order number and photos of the item and packaging. See our Refund Policy for more details.
Contact us
For any questions about shipping, please use our contact form.