Terms of service

Last updated: 30 September 2026

This website is operated by Golden Thread Studio Ltd, trading as Golden Hour Needlepoint ("we", "us" or "our"). By using this site or placing an order, you agree to these Terms of Service.

Orders and pricing

Placing an order is an offer to purchase. We may accept or decline any order, and we may correct pricing or description errors and cancel any order affected by them. Prices and availability can change without notice.

Shipping

Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs or events outside our control.

Returns and refunds

Returns and refunds are handled under our Refund Policy.

Digital products

Digital charts and downloads are licensed for your personal use only. You may not copy, share, resell or redistribute them, or sell finished items made from our designs without our written permission.

Intellectual property

All designs, images and content on this site belong to Golden Thread Studio Ltd or its licensors and may not be reproduced without our written permission.

Liability

To the fullest extent permitted by law, we are not liable for indirect or consequential loss arising from your use of this site or our products. Nothing in these Terms affects your statutory consumer rights.

Governing law

These Terms are governed by the laws of England and Wales.

Contact

If you have any questions, please use our contact form: https://goldenhourneedlepoint.com/pages/contact